How to Make an AI Customer Support Phone Line in 3 Minutes (w/ Knowledge Base)
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How to Set Up an AI Customer Support Line Using Air AI
In this tutorial, we’ll walk through setting up an AI-powered customer support line using Air AI, which integrates with a custom knowledge base. Whether you’re looking to implement this for your business or clients, this step-by-step guide will help you get started.
Step 1: Setting Up Air AI
First, sign up for an Air AI account (link in the description). After logging in, you’ll be directed to the dashboard. From here:
- Navigate to the Knowledge Base tab.
- Create a new knowledge base by uploading relevant documents (e.g., FAQs, product info).
For this example, a demo knowledge base for a balloon store, Bill’s Balloon Outlets, is uploaded. Air AI automatically organizes the uploaded data into flashcards for easy reference.
Step 2: Creating the AI Agent
Once the knowledge base is ready:
- Go to the Create tab and create a new AI agent.
- Assign the knowledge base to the agent and customize fallback responses for cases when the AI doesn’t have a specific answer.
- Optionally, adjust settings such as the AI's voice accent.
Step 3: Integrating Twilio for Phone Support
To enable phone calls:
- Go to the Integrations tab and connect a Twilio account. If you don’t have one, create it via the Twilio website.
- Purchase a phone number in your desired region.
- Copy and paste your Twilio SID and Token into the Air AI integration settings.
Next, set up a campaign to launch your customer support line. You can configure this with inbound calling, select your AI agent, and set a budget.
Step 4: Testing Your AI Support Line
Once your campaign is live, you can test the system by calling the provided phone number. The AI agent will respond using the custom knowledge base, answering customer inquiries.
For example, in this demo, the AI agent for Bill's Balloon Outlet answered common questions like shipping policies, delivery times, and custom order options.
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