Frame AI

About Frame AI

Frame AI: Transforming Support Ticket Cost Management with AI

In the realm of customer support, not all tickets are created equal. Every ticket entails varying amounts of time, effort, and resources, making their effective management a crucial aspect of business operations. Enter Frame AI, a game-changer in this domain, providing unparalleled clarity on ticket costing through advanced artificial intelligence (AI) and natural language processing (NLP).

Frame AI: Empowering Businesses with Data-Driven Insights

Frame AI equips businesses with the ability to calculate the exact cost of every support ticket. This transformative approach moves beyond average ticket cost computations, providing critical insights for superior decision-making.

Calculating the True Cost of Each Issue

Frame AI's unique NLP algorithm combines over 27 configurable factors with your custom signals to reveal the dollar impact of each ticket on your overall service cost. This clarity extends beyond ticket counts, enabling businesses to identify which tickets require the most time or involve costlier resources to resolve.

Revealing Service Cost by Product Area

Frame AI helps build a stronger feedback loop with product teams by providing real-dollar service costs for every product area. This enables data-driven decision-making around product priorities and support staffing requirements.

Go Beyond Generic «Sentiment»

Conventional sentiment analysis or CSAT ratings often fall short in revealing the full picture of customer experience. Frame AI paves the way for a deeper understanding of customers, helping businesses make informed staffing decisions.

Calculate ROI of Customer Support Decisions

Frame AI allows businesses to make and share cost-impacting support decisions based on hard cost data. Whether it's improving efficiency or identifying mismatches between company priorities and resources, Frame AI helps businesses navigate these decisions with accurate cost reporting.

Impactful Solutions with Frame AI

Frame AI offers a host of solutions that empower businesses to optimize their customer support operations.

Proactive Support Playbook

Frame AI's proactive support playbook offers predictive intelligence about cases needing specialized attention, helping businesses preemptively address churn risks and negative PR incidents.

Measure Customer Sentiment

Frame AI provides automatic, AI-based sentiment monitoring for all your cases. This feature helps businesses prioritize high-effort customer experience (CX) issues and continuously stay abreast of customer concerns.

Drive Org-Wide Impact

Frame AI's data-driven insights arm the entire organization, enhancing alignment between support, product, and other teams. It enables businesses to pinpoint weak links in their offering and prioritize product improvements based on organic customer feedback.

Revolutionize Your Support Ticket Cost Management with Frame AI

Frame AI brings a revolution in the management of support ticket costs. Its AI-driven approach offers precise costing for each ticket, data-driven insights for effective decision-making, and a suite of solutions to improve customer satisfaction and operational efficiency. Leverage Frame AI and transform your support ticket cost management into a strategic asset for your business.