PolyAI

About PolyAI

Unleash the Power of PolyAI Voice Assistants

In today's fast-paced world, providing exceptional customer service is essential for any business to succeed. PolyAI Voice Assistants offer a cutting-edge solution that enables businesses to deliver unparalleled customer support experiences while maximizing efficiency and unlocking new business opportunities.

Customer-Led Conversations with Natural Language Understanding

PolyAI's Natural Language Understanding (NLU) technology enables voice assistants to understand customers' queries, regardless of accents, background noise, or language. The contextual awareness allows customers to speak naturally, interrupt, ask questions, and dive in and out of different topics, providing a smooth and human-like interaction.

Drive Accurate Resolution and Streamline Operations

PolyAI Voice Assistants have the power to resolve over 50% of customer calls, freeing up staff to focus on higher-value tasks. This innovation reduces call wait times, increases agent productivity, and eliminates misrouted calls. Additionally, the seamless integration with Amazon Connect provides a comprehensive contact center solution.

Proactive Sales and Upselling Opportunities

Intelligently identify upsell opportunities and provide personalized product recommendations with PolyAI Voice Assistants. This feature enhances customer experience and drives revenue growth through intelligent upselling, personalized suggestions, and self-service product upgrades and purchases.

Industry-Specific Applications

PolyAI Voice Assistants cater to various industries, such as banking, hospitality, and retail, automating common call types and providing valuable insights to improve customer service. Examples include automating account transactions in banking, handling bookings and food orders in hospitality, and providing real-time inventory information in retail.

Safe, Secure, and On-Brand Experience

PolyAI's solution is ISO27001 certified and GDPR compliant, ensuring a secure and enjoyable customer experience. The multilingual voice assistants can be customized to reflect your brand's unique identity, creating a consistent brand experience across all interactions.

Summary

PolyAI Voice Assistants revolutionize customer service by providing accurate resolution, driving insights and opportunities, and delivering exceptional customer experiences. By integrating this innovative solution into your business, you can transform your customer support operations and unlock new growth opportunities. Don't miss out on the benefits of PolyAI Voice Assistants — elevate your customer service to new heights.